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HoustonRocket
Beginner

on ‎28-01-2022 12h01

1,816 Views
Message 1 of 4

Cannot access MyBT

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Hi,

I cannot access MyBT anymore. After a login attempt, it takes me to the login page again with a "Something went wrong" message. If I try to be sent new credentials, it sends me back to the same "Forgot login details" without any other feedback (errors or anything).

Can you please advise?

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3 REPLIES 3
xlr8r
Contributor

‎28-01-2022 12h16 - edited ‎28-01-2022 12h17

1,803 Views
Message 2 of 4

Re: Cannot access MyBT

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seems I am not alone with this....

my post:

https://community.bt.com/t5/Bills-Packages/No-longer-able-to-log-into-MYBT-on-any-web-browser-but-ca...

are you able to log in using the phone app, like I can ?

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HoustonRocket
Beginner

on ‎28-01-2022 13h19

1,776 Views
Message 3 of 4

Re: Cannot access MyBT

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Nope. It says "We are having a technical issue".

😞

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HoustonRocket
Beginner

on ‎28-01-2022 17h29

1,758 Views
Message 4 of 4

Re: Cannot access MyBT

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It magically started working again.

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