Cannot access account to claim reward card

[Robbo20]

Hello BT

I cannot access my account through the email to claim my BT reward card,

I have my new account# and an old account#
when I sign in to the new account the next screen is blank with only BT header and footer showing.

If anyone can help thanks you

[PaddyB]

Hi @Robbo20,

Thank you for posting. I'm sorry your haven't been able to claim your BT Reward Card. If you send me your details, I'll be able to get that old account removed.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

[NeilO]

Hi Chris,

I'm really sorry about the delay in getting back to you. The old account has been removed can you check if your MyBT is working ok now?

Thanks

Neil

BT Community Moderator