Cannot access my bills!

[mollpoll71]

I have not been able to access my bills online for months. I tried contacting BT chat and nobody has been able to help me, they said somebody would email me weeks ago and nobody did

When I log in and go to my bills, it simply says "sorry we couldn't retrieve this data"

I'm definitely logged in. My account number is at the top

[DavidM]

Hi @mollpoll71 and welcome to our community.

Sorry you're not able to access your bills online. I'm sure I can sort this out for you. I'll need a few details so I'll drop you a private message now so you can get in touch.

Cheers

David

[mollpoll71]

Cheers, have replied

[RobbieMac · Accepted solution]

Hi @mollpoll71 

Thank you for taking the time to chat with me this morning.

I am sorry for the problems you had viewing and downloading your bill.  As we discussed today - your Google Chrome browser was remembering and defaulting to an older BT ID profile and that's why you were receiving the message that your details couldn't be retrieved.

Using the BT ID we talked about will show you all your billing details.  To save any confusion, I have also removed the older profile for you as requested.  As this is sorted I will go ahead and close this off from here.

Take care and enjoy the rest of your day.

All the best,

Robbie