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Message 1 of 4

Cannot add BT account number 'Sorry, we don’t recognise this account.'

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I'm trying to add my account number EAxxxxxxxx to my BT account online. However i get the message:

Sorry, that account number doesn't exist. Please try again.

or

Sorry, we don’t recognise this account.

I'm looking at the account number on my bill so I know its correct. It is a BT Business account.

 1.jpg

2.jpg

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Message 2 of 4

Re: Cannot add BT account number 'Sorry, we don’t recognise this account.'

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There's a separate platform for business customers with different T&Cs, maybe that's why.

https://secure.business.bt.com/

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Message 3 of 4

Re: Cannot add BT account number 'Sorry, we don’t recognise this account.'

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Thanks for the swift reply. One of my screenshots above is from the website you mention, https://secure.business.bt.com/

And I was still getting an error. However now when i try to login to https://secure.business.bt.com/ it comes up with an error:

Sorry, it looks like something’s gone wrong.

We know it’s annoying but you’ve run into a problem on our site, leave it with us and we’ll get to the bottom of it.

In the meantime, please use the tabs above to go somewhere else on the site or try again later.

Thanks for your patience.

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Message 4 of 4

Re: Cannot add BT account number 'Sorry, we don’t recognise this account.'

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Hi @forum,

Thanks for replying back to @rbz5416

This Community is for our Residential Customers. To get help with your account, please reach out to our Business colleagues over at the BT Business Community. 

Thanks
DanielS

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