Change to EE

[chrisjp]

This BT re-branding of its retail service as EE seems to be a bit of a shambles, going by numerous comments and complaints both on this forum and on the EE community forum.
If you're currently getting a reliable service from BT I think the best advice is avoid like the plague seeking to get it changed to EE. In fact avoid doing anything to change your current arrangements because BT seems to have the knack of getting a lot of these changes disastrously wrong, often leaving its cutomers with no service for several weeks.

[c64z86]

I agree 100% that it's a confusing mess, but It seems we will eventually get changed over to EE, whether we like it or not.

Best of Both | BT & EE Partnership

They say that you can choose to stay on BT "For now". No idea how long that is.

[zulu17]

@-Richie-  wrt 

“You can now move with EETV as an existing service”

well that is contrary to the current official page says

https://www.bt.com/exp/broadband/ee

(what does it mean for my other BT products section)

EE TV: If you have TV with us, on 6 December this will be renamed to EE TV, but there is no change to your bill, price, or content.
[Alt from 6 Dec: EE TV: if you have TV with us, this is now EE TV, but there is no change to your bill, price, or content. If you move your broadband, you’ll also need to move to our new TV service.]

[Minkey1]

Exactly so. Only change is the brand name and front "on" light colour.

[DarrenDev]

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@-Richie- wrote:

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@Anonymouswrote:

...and I believe another spanner in the works is you can't yet move with TV services.

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You can now move with EETV as an existing service.

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Not quite true @-Richie- - it's potluck whether you get one of the small number of agents who are currently able to take migration orders.  I wouldn't recommend anyone calls us to migrate to EE Broadband yet if they have EE TV on BT Broadband.

[Minkey1 · Accepted solution]

Sounds like I'm best off sitting tight and let it all get bedded in and de-snagged.
Thanks all.

[Joelearner]

Well, I am a BT customer and contract ending on 5th Jan, and I get EE put in on the 5th, it is the same company but I think they want to move everyone to EE, as when I loaded up my BT account it's said EE and was confusing, so just switched over. Looking forward to the new speed, have 900mb just now.

I cannot find any info on, whether I send the BT equipment back or if the EE engineer takes it.

[Kodikid]

Once upon a time there was a plan to migrate all BT domestic broadband customers to EE.

It was allegedly abandoned about two years ago. I say allegedly as it still seems to be an obsession to get BT customers to move across to EE

You might find you don't actually get a new router if you already have a SH2 as it works perfectly fine on either BT or EE.

[Joelearner]

I have it here, delivered today: 2 boxes