cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
420 Views
Message 1 of 2

Charges

I have been charged £50 for no return of kit. Although I have returned and have proof 

I cannot access live chat for some reason and also have been calling with no luck for around an hour 

Anyone that can help ? 

 

Tags (1)
0 Ratings
Reply
1 REPLY 1
406 Views
Message 2 of 2

Re: Charges

Ring 150 from a BT line or 0800 800 150 from any other network, speak with the billing team and provide the tracking reference proof, they can update the system.

As long as the equipment is returned within 2 years of you being charged, you'll receive a full refund.