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Message 1 of 6

Claiming Reward Card Not Working

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Hi,

I signed up for BT Broadband and was meant to be able to redeem a reward card.

However, when attempting to load the account with the reward on it I just get served a blank strip between the top and bottom site navigations.

I've tried in different browsers but I still can't access the reward card.

Is anyone able to help?

Thanks

Rich

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Message 2 of 6

Re: Claiming Reward Card Not Working

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when was your activation day for broadband?



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Message 3 of 6

Re: Claiming Reward Card Not Working

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@NeilO I've seen you help a few people out with this issue, are you aware of a fix I could try?

 

Thanks

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Message 4 of 6

Re: Claiming Reward Card Not Working

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Hi @RickySwitch, have you set up your BTID? What is a BT ID and how can I get one? | BT Help

If you've already done this is there more than one account linked to this BTID?

Cheers

John

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Message 5 of 6

Re: Claiming Reward Card Not Working

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Hi John,

 

Yes I have the account ID and have multiple accounts on there, but it's when I try and select the rewards from the correct account that I don't manage to see the page as it just goes blank.

 

Thanks

 

Rich

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Message 6 of 6

Re: Claiming Reward Card Not Working

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Hi @RickySwitch and thanks for the reply.

I'm sure the multiple accounts is were the problem is. I can sort this out for you. Check your inbox for my message and drop me a reply with the details.

Cheers

David

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