Closed account showing on My BT

[JaneShaw]

Hello, I'm unable to access my Xbox Game Pass as my account on MyBT reverts back to an old closed account rather than my current account with BT.

Can my old account be removed from MyBT please?

[NeilO]

Hi @JaneShaw welcome to the community and thanks for posting. I've sent you a private message so you can get in touch with your details and we'll be happy to help.

Thanks

Neil

[JaneShaw]

Hi @NeilO 

Thanks for replying. 
I’ve just checked and I haven’t got a private message. Can you send one through please?

Thanks

Jane

[NeilO]

@JaneShaw I'm so sorry, it should be with you now.

Neil

[DavidM · Accepted solution]

Hi @JaneShaw ,

Thanks for sending over the details. I'm glad you got this sorted in the end, sorry it took a while. Post back if you have any other problems.

All the best

David