Mini Hub

[LINLIN56]

Serial number

4G Wi-Fi Mini Hub

3525 6122 6906 001

I note that on MYBT website you state that you are “awaiting” the return of the above item. You received the item on the 18th April 2024 as confirmed by Royal Mail.     Cannot email BT about this as you have no email address.  I cannot use the phone as I have difficulty hearing.  

[Keith_Beddoe · Accepted solution]

@LINLIN56 

Ringing up is the only way, as you have discovered before on your other recent posts. 

The quickest way to get this resolved without calling in would be to use the "message now" option on this link https://www.bt.com/help/contact-bt/account-and-billing/broadband and the billing team will be able to help you.

[LINLIN56]

Many thanks.  I will try the link you gave.  

[LINLIN56]

I used the link you gave and the matter is now resolved.    Once again, many thanks.