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Message 1 of 5

Compensation for Engineer's cancelled visit

A BT engineer's visit was scheduled for 08.00 to 10.00 on the 17/10/24.  At 09.46 that day, I received a message that this visit had been cancelled.  I rescheduled for the following day.    I understand I am due £30.49 compensation as this original visit was cancelled with less than 24 hours notice.     Please advice how to claim this.

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Message 2 of 5

Re: Compensation for Engineer's cancelled visit

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Message 3 of 5

Re: Compensation for Engineer's cancelled visit

Its automatically credited to your bill within 30 days, usually on the next billing cycle after.

https://www.bt.com/help/account-and-billing/automatic-compensation

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Message 4 of 5

Re: Compensation for Engineer's cancelled visit

Thanks for your reply.   However, I have had two bills since this cancelled appointment on the 17 October and there has been no compensation credited.

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Message 5 of 5

Re: Compensation for Engineer's cancelled visit

All you can do is to call BT customer services and ask them why.

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