Re: Compensation

Tf29 · ‎04-01-2023

Hi I was without a landline from 26 oct until 18th nov 2022

it was across the majority of ascot area during this time so when I went to report it was told that it was already known so no need to keep reporting it and to keep a track on the my BT app

some people are starting to receive compensation but I am not sure if it will be applied automatically to my next bill statement or not

can someone confirm please

imjolly · ‎04-01-2023

Are you a BT Retail broadband and phone customer or is your service provided by another ISP?

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Tf29 · ‎04-01-2023

Hi I am a BT customer for land line and broadband

thanks

imjolly · ‎04-01-2023

Any compensation should be automatic but you can phone CS 03301234150 and ask about it

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