Compensation

[Mazungu]

I had BT Fibre 100  installed on 7 August after lots of problems with phone and broadband. They should have installed Digital Voice at the same time but the engineer simply plugged my landline phone into the Hub and said it would be active in 12 hours or so.

Almost 3 weeks later and after numerous phone calls, emails and one arranged visit by an engineer which was a no show, my phone is still dead as the proverbial Dodo. I have proof of all of the above.

BT have been atrocious during this time and are now refusing to pay compensation. I’m in my 70’s and need a landline even though I don’t use it often.

Any advice would be very much appreciated.

[Keith_Beddoe]

@Mazungu 

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators. I have asked one of them to post here.

[licquorice]

Have you tried re-booting your hub?

[Mazungu]

Hi

Yes but rebooting the Hub makes no difference. I can’t make or receive calls. I’m sick to death of BY! Their customer liaison is non-existent. I’ve contacted the CEO but the person who picked up my email on behalf of the CEO is making things worse.

I will be cancelling my direct debit tomorrow. They can whistle until they sort it and compensate me.

[-Richie-]

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@Mazunguwrote:

I will be cancelling my direct debit tomorrow. They can whistle until they sort it and compensate me.

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I'd honestly not advise you do that, all cancelling a direct debit does it stop the payment method, it will also put your bill up by £2 per month, your credit rating can also be impacted.

[gg30340]

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@Mazungu wrote:

I will be cancelling my direct debit tomorrow. They can whistle until they sort it and compensate me.

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BT won't whistle if you stop your direct debit. They will simply stop your service and add a missed payment charge to your bill then forward your debt to a debt collection agency and add your debt to your credit rating which will follow you around and may prevent you from getting another provider should you choose to do that.

You would be better waiting for the forum moderators to contact you to see if they can assist you, but that is of course up to you.

[NeilO]

Hi @Mazungu I'm really sorry there have been problems getting your line working after changing to digital voice. I'll send you a private message so you can contact the moderation team and we'll be happy to help.

Thanks

Neil

[Mazungu]

Hi NeilO

I posted a reply to your private message earlier today but I’m not sure if it was actually sent as I can’t see it.

Please let me know if you received it. 

Thanks

[gg30340]

Please remove your email address. It is against forum rules to post email addresses and this is a public forum and you may end up being inundated with spam. 

[Mazungu]

Sorry

I’m new to this and wasn’t aware it was in the public domain. I thought I was replying to a private message. How do I remove it?