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Message 1 of 7

Compensation

I have been without broadband for 27 days. This also means no Amazon or Netflix although paid for. Engineers did not turn up on 2 occassions. BT saying I am due no compensation. Surely this is not right.

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Message 2 of 7

Re: Compensation

@TomH1 

Welcome to this user forum for BT Retail phone and broadband customers.

See https://www.bt.com/help/account-and-billing/automatic-compensation

Its automatic once the fault is fixed, and is paid as a credit towards future bills.

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Message 3 of 7

Re: Compensation

Hi @TomH1, has the fault been fixed? If so then then compensation would be applied automatically as in the link @Keith_Beddoe has posted above.

Cheers

John

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Message 4 of 7

Re: Compensation

It has been fixed today. Although BT still maintain I am due nothing. Every second day they say the fault has been fixed although it hasn't. I think this is so they can avoid compensation

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Message 5 of 7

Re: Compensation

Hi @TomH1, glad you're back in service. If the automatic compensation isn't applied or correct then check out: What if I want to query the compensation amount I've received?

You would need to wait until 30 days after the fault has been cleared before querying the amount. 

Cheers

John

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Message 6 of 7

Re: Compensation

Was it an area affecting fault? If Openreach say it’s out of their control then compensation doesn’t apply.
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Message 7 of 7

Re: Compensation

Thanks for your help

 

Tom

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