Content Partners section missing in My BT, Cannot activate xbox game pass

[Hazbro1]

I was given a 6month xbox game pass ultimate with my broadband deal and the email I recieved said to activate via the content partners section on My BT however I cannot find this after hours of looking. I have looked at other posts with the same problem and still cannot find a solution. I am using a web browser and only have one account number associated with My BT.  Please help if possible

[imjolly]

Are you using web browser on mobile?  Have you tried a different browser on a PC/laptop

[Hazbro1]

Tried MS Edge, makes no difference. Content Partner is not on My BT site

[RobbieMac]

Hi @Hazbro1

Welcome and thanks for your post!

I am sorry for the problems you're having redeeming the Xbox Game Pass included with your broadband package.  I understand the content partner section isn't showing when you log in to your BTID.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[JohnC2]

Hi @Hazbro1, thanks for getting in touch and confirming your Xbox details. I've raised this with the Game Pass team and they'll be in touch in the next 5 working days to fix this for you.

Cheers

John

[AbsFlabs97]

Hello, I have having the same issue. I have received the text saying I have 14 days to redeem the 6 month pass but I can’t find the section 

[NeilO]

Hi @AbsFlabs97 it's down for maintenance at the moment and you'll be able to claim after Tuesday 27th. I'm sorry for any inconvenience caused.

Neil