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Message 1 of 5

Contract ending January 2022

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Hi,

My broadband contract is due to expire at the end of this month. I phoned up to cancel, as I’m planning to move to another provider; and have been told I need to give 30 day’s notice. Is this correct if the contract is ending?

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Message 2 of 5

Re: Contract ending January 2022

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Yes, it's in the t&c's there's 30 days notice to cancel anytime. If you're moving to another openreach provider though just ask them to do a working line takeover & there's no need to cancel with BT

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Message 3 of 5

Re: Contract ending January 2022

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Do not contact BT,  that is the incorrect procedure if moving suppliers. Just contact your new provider and they will do the rest.

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Message 4 of 5

Re: Contract ending January 2022

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Thank you, I didn’t realise not to contact them 😔
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Message 5 of 5

Re: Contract ending January 2022

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Thank you
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