Contract ending January 2022

[Marcia_J]

Hi,

My broadband contract is due to expire at the end of this month. I phoned up to cancel, as I’m planning to move to another provider; and have been told I need to give 30 day’s notice. Is this correct if the contract is ending?

[garybs29]

Yes, it's in the t&c's there's 30 days notice to cancel anytime. If you're moving to another openreach provider though just ask them to do a working line takeover & there's no need to cancel with BT

[licquorice · Accepted solution]

Do not contact BT,  that is the incorrect procedure if moving suppliers. Just contact your new provider and they will do the rest.

[Marcia_J]

Thank you, I didn’t realise not to contact them 😔

[Marcia_J]

Thank you