Contracts

[andydenyer]

If you're on Halo 3+ then, yes, you should have a Hybrid Connect device. If it's just Halo 3 (without the +), then you don't (but you do still get the Wi-Fi disc).

[iniltous]

Full fibre in itself doesn’t improve WiFi connectivity , and as you already had DV from your FTTC , no change to the router was needed , just an Ethernet cable to connect the existing router to the ONT , so any improvement to WiFi around the home is purely coincidental.

TBH , my understanding of Halo 3+ is that a 4G device is supplied and connected ready should  the landline based broadband fail , being sent one out should a problem arise isn’t Halo 3+ but Halo 3 , these are different products.

If you are paying for a whole home WiFi type benefit that you now  don’t really need , ( unless you disconnected it when FTTP was provided how do you know it’s not needed ?)  , it can’t really be FTTP that has improved your wireless performance, unless you took the opportunity to relocate the router when FTTP was fitted , perhaps your ONT location is no where near the master socket or extension socket previously used (and therefore also a new router location) is this is the reason WiFi is now better than it was  ( assuming you did disconnect the WiFi extenders to establish this ) but unfortunately you did agree to take Halo for a minimum number if months .

[Paulus47]

No, it turns out I am only on Halo 3 (not +), but I still don't want the Halo benefits and it's wrong that BT that are only offering Halo packages to exiting customers (or so it seems). 

[iniltous]

Not sure I follow , ‘BT (that) are only offering Halo packages to exiting customers’ , I didn’t have Halo on FTTC and wasn’t offered Halo when exiting FTTC and moving to FTTP , clearly they can’t offer customers exiting (leaving) BT completely, so what is it you mean ?

Halo benefit packages  have always been optional, clearly salespeople will be salespeople and offer it hoping to get a ‘sale’ ,  and they understandably accentuate it’s positives to get someone to take it , (it’s caveat emptor though , don’t take it if it’s benefits won’t actually benefit you ) but ultimately the customer agrees to it , and they get the cooling off period to reconsider if they feel pressured into taking it , once committed, no use complaining, simply exit it at the earliest opportunity if it’s such an issue.

In your case you presumably already had Halo 3 on FTTC and you still have it on FTTP , as stated , unfortunately taking FTTP doesn’t absolve you from the commitment you made when you took it originally, even if you realise now it’s not really beneficial in your circumstances.

[gg30340]

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@Paulus47wrote:

Thank you for your very comprehensive reply. 

I was already on DV when I received an email informing me that I would be contacted shortly by Openreach to arrange an appointment for the installation of Full Fibre. When it came through I was given the opportunity to confirm the appointment or refuse it. As I had turned down the chance to have it installed last year, I agreed to have it done this time.

I don't remember seeing anything about contracts at all from BT, so as far as I know I am still on that original contract that commenced in September 2025.

So what you are saying is that basically I am stuck with it, even though the installation of Full Fibre has effectively meant a change to that contract.       

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Being moved to FTTP as against FTTC is not a change in your Fixed Term Contract. BT or rather Openreach can deliver the package you are presently on by wet string as long as it works. There is nothing in your Fixed Term Contract that stipulates it must be delivered by copper or fibre. 

If you were offered and accepted a free upgrade of your broadband package to FTTP and you accepted your package is not changed and the length of the Fixed Term Contract does not change, it will still be the same end date as when you were on FTTC and none of the other T&Cs change.

If you check in your MyBT it will show you what your broadband package is and the termination date of your present Fixed Term Contract.

[Kimberlin]

Thank goodness for that, finally a post that makes sense 👍

[Paulus47]

Yes, I agree with you. Plain and simple. All I can say is well done to those people (unlike me) who were never suckered into taking out a Halo contract in the first place, because otherwse "you'll never leave".