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Message 1 of 4

Create account

do I have to wait for my bt service to go live before I can crate a account 

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Message 2 of 4

Re: Create account

@danny1997 

Welcome to this user forum for BT Retail phone and broadband customers.

You can do it now.

Start here https://my.bt.com/s/apps/appsconnectedcare/index.html#/createbtoneid

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Message 3 of 4

Re: Create account

That link doesn’t work 

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Message 4 of 4

Re: Create account

It works here. Can you try it on a different device?

Make sure that you are not running any form of VPN or blocking software. 

Your BT ID has to be an email address.

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