Hi @Terrier2
Thanks for taking the time to chat with me.
I am really sorry for this problem you guys experienced and that it went on for so long. This is all resolved from our side now and I have messaged you privately with full info 😊
I'll close this off from here as everything is fully resolved. If you need help with any aspect of your BT services in future feel free to post back as you're more than welcome!
All the best,
Robbie
