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Message 1 of 5

Customer withDementia

Hi

I am LPA for an elderly BT customer who has is currently sectioned and won’t be returning to their home 

I’m currently organising their affairs but struggling to engage with BT before I cancel their direct debits. 

can anyone point me at BT welfare team? 

Peter 

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Message 2 of 5

Re: Customer withDementia

@Kiteland 

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators, I have asked one of them to post here, and they will sort this out for you personally.

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Message 3 of 5

Re: Customer withDementia

Thank you very much .  That is so helpful.  

I ended here via the BT social media team.

Peter  

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Message 4 of 5

Re: Customer withDementia

One of them should post today, possibly this morning, so I will keep a watch on this thread to make sure.

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Message 5 of 5

Re: Customer withDementia

Hi, @Kiteland I'm sorry about the delay getting back to you. I'll send you a private message so you can get in touch with further details and we'll be happy to assist.

Thanks

Neil

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