Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
hannahcf
Beginner

on ‎26-05-2023 21h56

412 Views
Message 1 of 2

Delete an old but active account from my BT ID

Hi there, I am trying to delink two accounts from my BT ID - one is an old but active account in another property, now owned by my dad, and the other is my actual account for my flat. My end goal is two separate logins for each account, no link at all between the two but noone seems to be able to delink the two or change the BT ID details despite each time saying it can be resolved. Is the only option for the old but active account to be cancelled?

I have been speaking to a number of BT representatives for c.1month but there has been no resolve as of yet. Can anyone help?!

Thanks for any help in advance 🙂

0 Ratings
Reply
1 REPLY 1
DavidM
Moderator-Retired

on ‎27-05-2023 8h38

388 Views
Message 2 of 2

Re: Delete an old but active account from my BT ID

Hi @hannahcf and welcome to our community.

I'm sorry there's some confusion with the accounts. I think the best option would be to remove your dads account from your BT ID so he can set it up separately. I can help sort this for you. I've dropped you a private message so please reply with the details and we'll take it from there.

Cheers

David

0 Ratings
Reply