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northshields
Aspiring Expert
171 Views
Message 1 of 4

Delivery Charges

I was out of contract and have just signed up for a new package which includes complete wifi and BT TV. However, when I was on the web site signing up, under the TV heading it said that postage/packing was free, but when I came to completing the order there is a one off charge for delivery of £9.99. Not a deal breaker, but is there an inconsistency between the order page and the billing page or am I missing something?

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3 REPLIES 3
garybs29
Recognised Expert
164 Views
Message 2 of 4

Re: Delivery Charges

Were you on complete wifi previously? If not the 9.99 charge may be for the wifi disc

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northshields
Aspiring Expert
147 Views
Message 3 of 4

Re: Delivery Charges

garybs29

You may well be right, but it is impossible to tell from the bill. It doesn't really matter in the great scheme of things, but I am not sure that I should have to guess.

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gg30340
Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: Delivery Charges

Have you tried calling the BT Billing Team, 0800.800.150 who should be able to answer your questions.

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