Difficulty cancelling broadband and going to phone only

[GaryJ24]

Hi John,

No, there is no other supplier of Broadband since Robbie successfully cancelled it back in February. It was tricky to do but he came up with a solution for a landline only deal.

The March invoice included the adjustment for cancelling the broadband and the April invoice is just for a landline.

Nothing has changed from our side.

Thanks,

Gary

[GaryJ24]

My father has received this email on 20th April confirming that he's on a landline only plan so hopefully this has now been resolved. Thank you to all for the support in sorting this.

Regards,

Gary

Your line rental discount
Hello,

As you don't have broadband, with us or another provider, we'll discount your line rental to £12.09 a month. If you decide to get broadband with us or anyone else, you'll lose this discount and pay full price.

We'll add the discount automatically, so you don't need to do anything.

Your current call plan will also benefit from this change. To find out more, take a look at our Consumer Price Guide.

You'll see a refund on your next bill for anything we owe from your last bill.

Thanks,
BT Customer Support