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yupanquid
Beginner

on ‎26-06-2024 19h20

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Message 1 of 2

Double Account

Hi all

I seem to have two accounts linked to my BT account (which I wouldn't know why) and it defaults to a "Closed one" as stated on the Billing menu and it doesn't let me do anything apart from my personal details. I'm pretty sure it's the reason why I can't choose a deal to upgrade.

I've been looking for an answer here in the community but every post seems to be sorted via private message.

Thanks

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imjolly
Distinguished Sage
Distinguished Sage

on ‎26-06-2024 19h24

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Message 2 of 2

Re: Double Account

Most who have posted with old account is to try CS 03301234150 or you can try billing message us. https://www.bt.com/help/contact-bt/account-and-billing/broadband



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