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smitdk
Beginner

on ‎16-03-2024 15h03

358 Views
Message 1 of 3

Duplicate ID on BT Account

Hello, my BT Account is holding two IDs, with the primary ID being and old account which is disabled. This means I cannot manage any services in BT.com (such as upgrades/ remove of packages). Please can you tell me how to fix?

Thanks,

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imjolly
Distinguished Sage
Distinguished Sage

on ‎16-03-2024 15h15

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Message 2 of 3

Re: Duplicate ID on BT Account

phone CS 03301234150 and they can help you remove it



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RobbieMac
Moderator-Retired

on ‎17-03-2024 9h55

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Message 3 of 3

Re: Duplicate ID on BT Account

Hi @smitdk

Welcome and thanks for your post!

Sorry for the problems you're having with your BTID.  Give our guides in the helpdesk a call using the contact details @imjolly posted above.

Feel free to post back and let us know how you get on chatting with them 🙂

Thanks,

Robbie

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