Duplicate ID on BT Account

[smitdk]

Hello, my BT Account is holding two IDs, with the primary ID being and old account which is disabled. This means I cannot manage any services in BT.com (such as upgrades/ remove of packages). Please can you tell me how to fix?

Thanks,

[imjolly]

phone CS 03301234150 and they can help you remove it

[RobbieMac]

Hi @smitdk

Welcome and thanks for your post!

Sorry for the problems you're having with your BTID.  Give our guides in the helpdesk a call using the contact details @imjolly posted above.

Feel free to post back and let us know how you get on chatting with them 🙂

Thanks,

Robbie