Email notification of bills has stopped (on 2 different accounts)

[Jane2018]

After ,y last pot above and having logged in to see my bill(s) the other day I DID then receive notification of one of the bills. Unusually I have 2 separate accounts and broadband and landline numbers into the house.  In my case may be the BT changes recently decided no customer at the same address could possibly have 2 different email addresses and two bills so the system decided just to notify me of one. I still get one by post so at least that should remind me to pay that one (and one is paid by direct debit and one by me each month).

My bank try every trick in the book with almost weekly ie 50 times + a year onscreen online banking attempts to persuade me not to get my posted bank statements, but I never waver in my commitment to paper billing.

[Jane2018]

This month BT is ringing the changes..... so far yesterday I had a voicemail a kind of voice text thing to one landline. Today I logged on and see that my bill is there.   For the second separate account/landline so far I have not had a posted bill nor an email nor a voice texted to the landline.

By the way I presume picking up the voice text involved a chargeable call from my landline to pick up the message. Is that so? if so no wonder many of us prefer paper bills and/or a regular monthly email.

I have definitely this month not had a notice by email for either account to either email address about my bill being ready.

[Jane2018]

I received a second voice text to the same one landline yesterday and picked it up.  It was also from BT and about my bill being ready. I till don't know if I am charged for calling 1574 or 1474 or whatever it is to retrieve the BT message. I was not charged to receive a paper bill nor the ones sent by email. Will the voice texts be free to me when I call to retrieve them?

It is possible both my broadband/landline accounts (I have 2) have the same landline number for contact so the two texts related to the 2 separate lines I suppose although surely the number would be that on the bill itself ie a difference one for each line.

Anyway I have now paid both bills so all is well.

[Andy005]

Hi @Jane2018 

You will not be charged to listen to the texts sent to your landline. You can always log into MyBT to see your latest usage costs (additional to your plan) if you're unsure.

[Jane2018]

That is very helpful, thank you. In that case receiving a "voice text" is okay (although a paper bill or an email one would be even better).