I too am having the same problem - no Your bill is ready to view email for my latest quarterly bill dated 7 June 2023, although an email for the 7 March 2023 bill was received as normal.
This problem is also affecting my mother. My parents' account solely in my father's name was transferred to my mother's name on 12 March 2023 following the death of my father. She has monthly billing and no email notifications have been received since the transfer. Notifications for 8 April, 8 May and 8 June are all missing, although the payments are being taken and the account would otherwise appear to be operating normally. I had suspected the missing emails were due to something going wrong during the transfer process and did not relish the prospect of contacting BT on her behalf to try and rectify the problem. I am somewhat relieved to find this may in fact be a wider issue.
@Alan0345wrote:
Rang them and it was suggested I refresh my marketing preferences info (which was set correctly).
That seems quite an odd suggestion to me. Billing emails are surely service emails rather than marketing emails.
It would be good if a moderator could confirm whether this is in fact a known issue
