End of contract

[gazzawesty]

I think if i don't change providers with 30 days remaining I will be told next month that i should have given 30 days notice and that i have another month to pay. 

I really cant afford that extra bill. I just want my contract to end on the end date with no hidden extra charges. I need to avoid paying charged that I don't need to pay.

I think im going to sign up today to Plusnet with a start day one day before my contract ends. This way i will have given 30+ days notice and a day to spare of the service ending so that if Plusnet mess up it gives tham a day to get me off this expensive contract without charges rolled over.

I really do have to get it right.

[Paul608085]

@gazzawesty 

Are you aware that, as was mentioned above, broadband bills are normally paid in advance, and when signing up?

This will probably mean that if you roll into another month with BT, you will have to pay them and Plusnet, then later get a refund from BT?

(I only mention this because your cashflow seems to be an issue).

Because of this, it might be better for you to sacrifice a few days of Early Termination Charges with BT - depending on how the dates fall?

[iniltous]

If you know your exact date of the end of your minimum term , tell this to the new provider , you hopefully won’t get any early termination charges, if the change is done on that date, but that’s not guaranteed, it should be on the date or pretty close to it.

You never have pay for two services  simultaneously , so the last  date for BT is the day the physical change takes place and the next day is the first date for Plusnet , if it’s done slightly early or late a couple of days ETC or a couple of days at the ‘out of contract price ‘ won’t be much more than what is expected to be paid , so don’t worry  if the changeover isn’t on that exact date.

What has been pointed out is that you will probably get a bill for the full month from BT , because the bill is produced well in advance of the proposed changeover, but any days that are charged for by BT after  you are a Plusnet customer are refunded, this is unavoidable,and happens even if the changeover is done on the exact date you want .

[garybs29]

It's not being kept a secret, chances are the date you switch is a completely different date from when your bill is produced so nobody here can give you the advice you're looking for, what I posted about advance charges & refund is all we can offer

[gazzawesty]

I cant see how the date of the produced bill affects my contract length the bill will just be paid when it arrives. I just want my last day of paying BT to be the last day of contracted service and not suffer early termination fees or have the service rolled onto the next month. I expect to see my contract out and pay the bill that is sent. I do not want to pay for any service after my contact ends, as my contract has ended.

There must be a way to do this without worrying about extra charges.

[FIZZYLP]

Different packages have different costs.

fibre 900 with Halo 3 and complete WiFi is the most expensive package and they get cheaper from that, the lowest package being home essential for £15.

they people are correct the bills are ahead and any payments due back will be refunded in the final bill.

BT works hard to support his colleagues and customers, offering packages, services, add-ons etc that appeal to all walks of life.

no matter when your services will stop you’ll still get issues any credits owed, this is reversed into the account they take Direct Debts out of or by cheque 

[gazzawesty]

Its a 67mb FTTC service, no Halo. Its £42. On the radio all day i hear a price of £28.

I hate how companies make it hard to leave in a proper way where bills can be controlled properly by ending a service on the contracted end date and pay only until the contracted end date. Its a right scam to roll bills over into another month. If a million people leave and have to pay an extra bill to what should be paid then BT will make 42 million pounds when it should be easy to leave and pay only the contract length.

Its crackers this conversation trying to get proper answers so that I only pay what I need to pay.

[FIZZYLP]

Not all companies charge ahead some companies you are in arrears paying for last month.

bt makes sure your bills are always ahead.

no unlawful activity has taken place, bt is a very fair business, any credits or refunds owed bt pay back with no hassle.

if you pay your full bill and leave the next day you’ll get 99% of it back and the 1% covers 1 day of services 

you’ll always get refunded 

[gazzawesty]

I've never said that anything unlawful is happening. I'm just trying to leave at the end of my contract only paying for the contract term as I have no money. If it turns out that I have an extra month to pay then that is another month living on porridge. I really like porridge but if I can get off this massive bill then I can buy some honey to go with it.

This is real, I am skint and cant afford another £42 after my contract especially as I will have £25 to pay to Plusnet.

I'm just gonna go for it as getting a proper answer is proving to be impossible, which I imagine is the whole point of the vagueness.

Thanks for your help guys anyway. Much love.

Gary

[gg30340 · Accepted solution]

This is thread going round in circles.

Contact the company that you want to move to and give them the date you want it to start.

They will do everything for you as regards telling BT etc. If for any reason you select a day or two either before or after the end of your contract you will only be charged a daily rate for either the early termination fee or for the out of contract fee. It will only be a few pounds either way.