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Message 1 of 3

Engineer delays

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Hi there.

I'm just wandering about current status of getting my BT home setup by Engineer sorted.  I'm switching from Virgin Media to BT.  I placed/started order early February.  Provisional Engineer visit was due 3rd March, but it's not happened yet & is still, apparently, awaiting confirmation.  I'm in my last few days of Virgin Media & I'm reliant on internet for MANY aspects (shopping online/banking/email/staying in touch with friends/video streaming/ordering medications etc...).  Can I get setup asap please?

Many thanks.

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Message 2 of 3

Re: Engineer delays

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Variations of this story seem all too common on these forums unfortunately, some of which have run for months.

I'd suggest that you call Virgin & abort the cancellation of their service until after your replacement is up & running. Better to pay for two services for a month than risk going without one at all.

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Message 3 of 3

Re: Engineer delays

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If you have had an installation date not honoured, you are entitled to compensation at £5.25 per day from the initial install date to the actual install date.

 

i got over 200 pounds.......As i was already with BT i didnt lose service, so didnt have the issues you would have...

 

i set the ball rolling by making an online complaint linked to the order..

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