cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
806 Views
Message 1 of 7

Equipment Return

Go to solution

Help!

I'm leaving BT and have to return equipment.  2 problems - 

1.  I cannot find in "My Bt" the list of kit to be returned and the associated reference numbers.

2. I have 2 pieces of kit to return (TV Pro Box and Smart Hub) but they've only sent me one return kit.  I can't find the reference number in My Bt (as per the above), so I don't know which piece of kit this is for, or is it for both?  Can I send the 2 pieces of kit in one return pack?

Advice appreciated.

0 Ratings
Reply
6 REPLIES 6
769 Views
Message 2 of 7

Re: Equipment Return

Go to solution

Hi @andyshortwave,

It may be best if you speak with us directly about this.

We can check your account out and let you know exactly what needs to be returned.

I've sent you a private message that you can reply back on.

Thanks
DanielS

0 Ratings
Reply
741 Views
Message 3 of 7

Re: Equipment Return

Go to solution

Hi @andyshortwave thanks for speaking with me today, I'm glad I was able to help.

Neil

0 Ratings
Reply
624 Views
Message 4 of 7

Re: Equipment Return

Go to solution

Hi Neil, (or other member of team)

You were very helpful in assisting me with my equipment returns, however I returned the items in March which I can confirm (via the tracking number QZ448575251GB) were received by yourselves on March 21st.

I am still receiving messages saying you haven't received my kit.  I know from previous returns that when the kit is received I would get a confirmation text/email?

As the date of receipt of kit by yourselves was almost 4 weeks ago I am getting a little concerned.

Any help appreciated.

Andy.

0 Ratings
Reply
618 Views
Message 5 of 7

Re: Equipment Return

Go to solution

Hi @andyshortwave welcome back to the community, I'm sorry about that, I've updated our systems to show that the equipment has been returned. 

Thanks

Neil

0 Ratings
Reply
616 Views
Message 6 of 7

Re: Equipment Return

Go to solution

Brilliant.  Thanks Neil.

Yes, I've just received text/email to confirm.  

Thanks again.  Great customer service, appreciated.

Andy.

0 Ratings
Reply
613 Views
Message 7 of 7

Re: Equipment Return

Go to solution

@andyshortwave No problem at all.

0 Ratings
Reply