Error when trying to cancel Britbox

[okdsl]

Hi

Have tried to two web chats but they can’t solve it, when am trying to cancel Britbox keep getting this error.

Server error please try again

Error while saving your changes. Please try again

[NeilO]

Hi @okdsl Sorry about that, we'll be happy to look into why you're getting that error. I've sent you a private message so you can get in touch with the moderation team.

Neil

[DavidM]

Thanks for sending over the details @okdsl .

That's been cancelled for you now.

Cheers

David

[okdsl]

Have you got an end date, as the britbox app is still working and in My BT its still showing as active

[DavidM]

Hi @okdsl and thanks for the message.

Once the cancellation is placed it takes up to 30 days for it to drop off.

Cheers

David

[okdsl]

Ok thanks for the information

[okdsl]

Hi the cancellation never worked, Britbox is still showing as active on the account and the error message is still the same.