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Message 1 of 7

Error when trying to cancel Britbox

Hi

Have tried to two web chats but they can’t solve it, when am trying to cancel Britbox keep getting this error.

Server error please try again

Error while saving your changes. Please try again

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Message 2 of 7

Re: Error when trying to cancel Britbox

Hi @okdsl Sorry about that, we'll be happy to look into why you're getting that error. I've sent you a private message so you can get in touch with the moderation team.

Neil

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Message 3 of 7

Re: Error when trying to cancel Britbox

Thanks for sending over the details @okdsl .

That's been cancelled for you now.

Cheers

David

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Message 4 of 7

Re: Error when trying to cancel Britbox

Have you got an end date, as the britbox app is still working and in My BT its still showing as active
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Message 5 of 7

Re: Error when trying to cancel Britbox

Hi @okdsl and thanks for the message.

Once the cancellation is placed it takes up to 30 days for it to drop off.

Cheers

David

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Message 6 of 7

Re: Error when trying to cancel Britbox

Ok thanks for the information
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Message 7 of 7

Re: Error when trying to cancel Britbox

Hi the cancellation never worked, Britbox is still showing as active on the account and the error message is still the same.

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