Expired xbox game pass ultimate issue

[stjimmy1980]

Good afternoon 

I was aware recently that the free 12month game pass would be expiring, i choose to not auto renew, the pass is on my sons xbox account but since its expired it wont allow me to ‘manage’ the subscription and remove from the account ( keeps loading a blank page) , now my son is unable to sort a new way of playing his paid games online.

any assistance would be appreciated 

regards jimmy

[PaddyB · Accepted solution]

Hi @stjimmy1980,

Thank you for posting. I'm sorry the Xbox account hasn't reverted to Microsoft. If you send me the details, I'll be able to get the Xbox Team to investigate.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy