I am afraid I do not agree. The initial problem was that fibre ducting was terminated 20 Metres from the duct leading into my house.
The original date of installation was Dec 30th 2022. No one visited or notified me. Next visit AM Jan16th. Engineer appears at 4:30 despite being aware external work was required. Another engineer appears in February and says they need traffic management. Each week I was getting told I would be updated the following week.
I then contact the CEO and get a contact at customer relations. In March another engineer appears and says they need a road closure as more ducting needs to be laid. All original work was carried out without a road closure.
In April they say they have applied for a road closure which can take up to 3 months. Eventually they get a date in June for the closure and get it installed.
Why did it take 4 months to request a road closure? This is totally down to BT/Openreach. I could have raised it with the Ombudsman but in view of the wait period and the fact that I was given a helpful contact at customer relations it did not seem worth it.
