Pop up for token authorisation when viewing usage

[KeithWyvill123]

Try convincing BT that something is messed up-there problems only seem to have occurred since their last major upgrade and the bug fix the recently implemented did not resolve this issue.

[piglet22]

Of course they should provide a fix and if they created in the first place, it should be quick to fix.

I don't think you'll get very far with CEO's. There will be multiple layers to get through.

Obviously it is a real problem. It worked once but it doesn't now.

As for saying they haven't heard about it, that doesn't surprise me. I worked for a large utility and the culture was definitely for team leaders and middle management to stop bad news getting up the chain.

A bit like telling Kim Jong Un that none of his rockets ever really worked and it was all fakery.

[KeithWyvill123]

I like should , but do is a different matter.!

[JRT23]

Following this thread for a while, I thought to check what happens on my iPad both via website and MyBT app. The results are the same - it stalls at “Fetching Authorisation Token”. I can see charges for all landline usage have been added to my bill but cannot “Drill down” to individual useage, e.g. Landline or Mobile calls, times and dates etc. My browser (Safari) is set to block popups but unblocking doesn’t help. A resolution would be appreciated. 

[KeithWyvill123]

Yep, we are in the same problem and browser-seriously looks like BT need to do some fix for this unwanted feature.

[DavidM]

Hi @Gray1955 and @anthea1 

Sorry for the late reply. Did you manage to get this sorted or are you still seeing this message?

Cheers

David

[anthea1]

I downloaded the app which resolved it at the time, but now I am getting the same message on the app, haven’t had time to sort it yet 

[JohnC2]

Hi @anthea1, thanks for the update and I've sent you a Private Message so you can get in touch with the Mod team for help with this.

Cheers

John

[Gray1955]

Hi,

Usage works ok on my iMac about ten seconds after the authorisation window pops up. But still not on my iPhone or iPad. 

Thanks

[KeithWyvill123]

Do you think BT have a thing against Apple?