My current contract Fibre Halo 3 is due to expire and costs £49.35 a month which apparently I can renew for the same price. However, when you look at Broadband deals there is Full Fibre 100 for £33.99 and as far as I can see there is no compromise on speed. Furthermore, the first 3 months is free.
With BT's price promise that an existing customer will never pay more than a new customer I don't understand.
the extra cost is due to you having the expensive add-on Halo 3 which is not included the Fibre 100 package
I'd suggest ending the Halo 3 package by any means possible. That may mean leaving BT and signing up with another provider. You should be able to get a full-fibre deal for under £30 - do some checking of prices from other providers, if BT don't offer to match it then move.
I'm not against BT as such, they are offering me a reasonable deal, but they don't offer it to all customers equally.
I also have your current package but my contract expires next May so there will be another price rise next March. I also want that 100 fibre package but from all accounts BT baulk at the notion of downgrading. I too have come to the conclusion that to leave is the better option after 46 years with BT. The price promise is that no new customer signing up to Halo 3 will pay less, but that is irrelevant as Halo 3, I believe, is not available.
@MrChristopher - Fibre Halo 3 for £49.35 is cheap in comparison to the ridiculous £72.83 I'm paying for Halo 3+ (73Mb).
Downgrading a Halo package to reduce cost or get a speed bump in relation to the price you are paying, is virtually impossible. When you ring retentions you will receive various prices depending on who you speak to, but none will match the new customer deals. You certainly wont get 3 months free as an existing customer.
The only offers you will get will involve a move to EE.
I'm currently in the process of drafting a complaint in regards to being unable to stay with BT (forced move to EE), being unable to remove Halo and being quoted £10-£30 more a month than a new customer.
@MrChristopher wrote:
Where's the thumbs up on the left hand side, can't see it?
on the left of 'ratings'