Fibre installation not finished

[missiles]

Yesterday an installer came out and put the internal and external boxes on the wall but didn't have a ladder big enough to install the fibre from the telegraph pole. He said someone else will come and complete, but nothing today. Who do I call to ensure someone comes out to complete the installation.  Thanks for any assistance. 

[Keith_Beddoe]

@missiles 

When you ordered the broadband package, what date were you given for completion?

[missiles]

Date was yesterday. The installation person fully expected to do the whole installation but couldn't as he didn't have a long enough ladder.  I cannot find any number to call to speak to someone, always end up through to sales who haven't helped. 

[licquorice]

FTTP team 0800 587 4787

[missiles]

Many thanks. I will try them tomorrow. 

[DanielS]

Hi @missiles,

I am sorry that it hasn't been installed for you yet.

If you need any other help after your call tomorrow, drop us a line here, please.

Thanks
DanielS