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Message 11 of 20

Re: Free WiFi Disc with BT Full Fibre 900

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Rather than start a new thread it seems logical to use this existing one.

I've just updated the My BT app & I came across my package details which says I have Complete WiFi.

Broadband
  • Full Fibre 900 Complete Wi-Fi
Digital Voice Home Phone
  • Unlimited minutes
Digital Voice Home Phone add-ons
  • Unlimited Minutes Call Plan
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Message 12 of 20

Re: Free WiFi Disc with BT Full Fibre 900

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Confusingly, BT offers two different mesh systems with similar names. The black discs link to the Smarthub2 which becomes part of the mesh system. You get a single black disc free when you opt for Complete Wifi and, after linking it to the Smarthub, you can place this somewhere around your house to increase the Hub's WiFi coverage. However, if you want extra black discs you have to apply to BT and, I think, pay for them.
The white disc system ("BT Whole Home") operates independently from the Smarthub2 with a different SSID and, as has been said, you often (but not always) need to disable the Hub WiFi for it to operate well. The Wholehome package contains 3 discs, one of which has to be plugged into the Smarthub with an ethernet cable, the other are positioned around the house. Extra discs are easily available (at a price of course) and simple to add to the system. My rather rambling house with lots of thick walls needs 4 discs in total to give me good WiFi coverage.
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Message 13 of 20

Re: Free WiFi Disc with BT Full Fibre 900

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@chrisjp 

Thanks for your reply.

I originally raised my query as I'd been told by the BT agent that I would get a WiFi disc but never received one & at the time forum replies suggested the disc only comes with Complete WiFi & it wasn't until today I found the email which said I do have a Full Fibre 900 Complete Wi-Fi package.

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Message 14 of 20

Re: Free WiFi Disc with BT Full Fibre 900

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Would one of the mods be able to check that my package does in fact include Complete Wi-Fi & that I am eligible for a Wi-Fi disk?

I can forward the contract email to them if necessary.

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Message 15 of 20

Re: Free WiFi Disc with BT Full Fibre 900

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Hi @caravanj and thanks for posting.

Sorry for any confusion with your wifi discs etc. I'm sure we can clear things up for you. Please check your inbox for my message and drop me a reply with the details.

Cheers

David

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Message 16 of 20

Re: Free WiFi Disc with BT Full Fibre 900

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@DavidM 

Thanks for your prompt reply & offer of help.

I've replied to your message.

 

Kind regards,

Caravanj

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Message 17 of 20

Re: Free WiFi Disc with BT Full Fibre 900

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Cheers @caravanj 

We're very busy at present so it's taking longer than usual to respond but we have your details and will get to you in turn.

Cheers

David

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Message 18 of 20

Re: Free WiFi Disc with BT Full Fibre 900

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@DavidM 

Hi David,

My query isn't urgent so there's no rush at all.

Regards,

Caravanj

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Message 19 of 20

Re: Free WiFi Disc with BT Full Fibre 900

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@DavidM

 A big thanks for arranging for a WiFi disc to be sent.

Regards,

Caravanj

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Message 20 of 20

Re: Free WiFi Disc with BT Full Fibre 900

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@DavidM 

The Wi-Fi disc arrived yesterday 👍

Regards,

Caravanj

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