Free Xbox ultimate 12 month pass

[zebedee4ever]

So for the last 3 weeks I've been chasing up the free pass that comes with 900mbps package. Received a credit for the problems encountered while waiting for the activation email from the customer service. 

Now I'm being told I'm not eligible as its a renewal?

[NeilO]

Hi, @zebedee4ever that's correct the free game pass is provided on the initial full fibre order and not again for subsequent renewals. How did you place your renewal order?

Thanks

Neil

[zebedee4ever]

Renewed online after 12 months before contract end date of 24 months. Upgraded to next level from halo. 

[NeilO]

@zebedee4ever did you move from fibre 500 to fibre 900? 

Neil

[zebedee4ever]

No