Full Fibre 100 Billing issue

[Keith_Beddoe]

If its showing on your account, you must still be paying for it.

[apuk2004]

This all seems ridiculous.

I will call BT billing and see what they say.

I want to know why I have a digital voice line I don't even need. Why my bill is over £140 and why my contract runs until March 2026 when I agreed a 24 month contract back in Nov 2023.

[Keith_Beddoe]

If you are being charged for calls, then you should be able to view the numbers called, within the breakdown of the bill. It may be listed in the phone part of the bill.

Its possible you have been billed for another persons calls, due to a data error.

You could try calling the phone number shown on your bill, to see if anyone answers, as they may be the owner of that number.

[apuk2004]

 

[Keith_Beddoe]

It does not make sense, only a call to billing is going to resolve this.

I am sure forum member would be interested in the outcome.

I would still call that number listed, to see if its in service.

[apuk2004]

My bill should not have changed just because I now have full fibre 100...

 

[Keith_Beddoe]

To me, it just implies that there is no additional cost to the upgrade, like activation charges etc. This was similar to when people were offered a free upgrade from ADSL to FTTC. The was no charge for the new home hub and any postal costs.

Of course the price of the service did increase, for those that took up the offer at that time.