Full Fibre fiasco

[Mikewll23]

Hi. I signed up for full fibre in November 23 the install date was 20th December, the engineer pulled up outside my property, sat there for 10mins and drove off , I instantly received a text saying " sorry you missed your appointment " then I got a revised date of 2nd of January, engineer turned up but couldn't complete the installation as the pole was within 5 meters of a small stream the other side of a wall, he fitted the socket inside the house and grey box outside , I received a text on the 19th of January saying the work was now complete, it wasn't I still had no broadband, nothing at all ! I went outside to see if there was a fibre cable fitted to grey box , nothing ! I walked around the building and they had installed another grey box around the corner on next doors property, to this day no one has come back and sorted this out . I phoned up to cancel the whole agreement. They said I would be charged for the outstanding contract, but I have no broadband . Any suggestions. This is so stressful 

[imjolly]

does your existing phone connection come from a pole or underground into your home?

can you enter phone number and post results including all the notes if phone number does not work then use address

https://www.broadbandchecker.btwholesale.com/#/ADSL

[Mikewll23]

My broadband comes from a pole , I don't have a phone or phone number , account number GB********

[Mod edit: Removed account number]

[licquorice]

This is a public forum viewable worldwide, I suggest you delete your account number!!

[imjolly]

Please delete your account no for your security as this is a public forum

As I said if no phone number then use your address 

[Mikewll23]

I think posting my address is more of a risk, you wont get anywhere with my account number,  BT have closed my account