Full Fibre without TV packages.

[StainlessSteel]

I have been informed I will be transferring to Digital Voice. My BT home page says Full Fibre is now available to me. I wish to move to Full Fibre, but I don't want any TV package. At the bottom of the Home Page, the Broadband Only box is greyed out, so un-selectable. How do I change to Full Fibre without any TV package ?

[licquorice]

Broadband only refers to lack of telephony, nothing to do with BT TV. BT TV is an add-on if you require it.

[imjolly]

do you have an existing BTTV package and if so is it still in fixed contract period?

[StainlessSteel]

Exactly, I only want Broadband - Full Fibre, not any TV Package Add-Ons. I don't want a home phone - telephony either. That option is greyed out, so I can't select it on my BT homepage.

[imjolly]

I understand you only want broadband but do you currently have BTTV?

[StainlessSteel]

I don't have any existing TV Packages, but my Broadband - Home Phone package will expire in around one month, according to my BT home page. Perhaps you are right imjolly, the existing package may affect my service change choices.

[imjolly]

I would try phoning retentions 08007831401 as you now want to move from Broadband with phone to Broadband only which requires cancellation of existing contract so really need to wait until existing contract ends

[StainlessSteel]

Will do imjolly, I am waiting on a call back from BT. Thanks again.

[StainlessSteel]

Even though my BT Home Page says Full Fibre is available to me now, leading me into a world of BT confusion, I have just found out, it is NOT available in my area yet.