Posting this story just as a warning this may not necessarily happen to you, just my own personal experience.
When I renewed my broadband contract over a year ago I got gamepass ultimate for a year, this subsequently expired on the 7/8 March this year. I bought some codes ready to activate them to get control back over my account, I typed them in they didn't work and I was told to contact my subscription provider, basically BT have kept control over my Account/Subscription.
I initially searched here and saw a few people with same problems going back to July 2022, I thought great a solution will be simple for support to sort.
Phoned up BT, it all went downhill from here, 1st couple of people I spoke to said the problem didn't exist as they could see my gamepass was cancelled, and nothing they could do, I persisted and eventually got somebody who listened, and my issue got raised to the highest complaint level and to wait for a call back.
I received the call back later the same day from a person saying all gamepass subscriptions are dealt with by a third party, and they had contacted them and all would be sorted in 5 working days, and complaint was closed. Excellent I thought.
In the meantime I had contacted Microsoft/Xbox support to see if they could do anything I received the following details from them.
Microsoft has limited access and visibility over subscriptions purchased through a third-party retailer.
Microsoft cannot cancel or help turn on or off recurring billing for subscriptions purchased through a third-party retailer.
I waited the 5 working days still couldn't work with my account so phoned back, 1st rep basically said nothing I can do and what do you expect me to do about it, tried again got a wonderful lady who understood and tried to contact the original person who dealt with my complaint, great I thought, later that day I got an email saying complaint closed with no contact whatsoever.
So up till yesterday I kept trying my codes and nothing was working, so I finally called back again, 1 month after my initial phone call, and I hit the jackpot, a rep who was a fellow gamer and he was/is brilliant after he understood my problem, he contacted several different departments, who couldn't help.
One solution he tried was to give me another 12 months gamepass subscription until my contract with BT expires, but his manager said nope I would have to renew my contract for 2 years, and I'm not doing that.
Other solution BT gave him and he was embarrassed by the suggestion as he is a gamer, was to set up a new account with a new email address!! This would mean I would lose all my digital content linked to that email address and all my progress over the years.
So, so far no solutions to this problem.
So currently I am waiting for him to phone me back as he was/is fuming with BT over this and is refusing to close the complaint till sorted.
It has been an absolute shambles from start to finish with BT on this, and I'm sure this will never happen to you, but just be aware.
Apologies for the length of this.
