Return kit

[Cmccouid]

Hi, I'm having the same issue. 

When I try to login to MyBT I get this message...

Sorry, we can’t get your account details at the moment

We couldn’t find any account details for that BT ID. Please try again

[DanielS]

Hi @Cmccouid,

Thanks for reaching out.

Do you know if you have more than one account on your MyBT account?

If you don't, let me know and I'll help you with this.

Thank you
DanielS 

[Cmccouid]

Not that I'm aware of, it should only be 1 account. 

My context ended in March and I've not received the package to send the kit back. When I cancelled they said it would be sent to my new address. 

[DanielS]

Thanks for getting back to me @Cmccouid.

It would be best if we looked into this for you.

I'm going to send you a private message that you can reply back to my team on.

Thank you,

DanielS