My farther in law is in his late 80's. He is losing his memory . I am trying to help him manage his utilities and especially his finances. I would have to say that BT is the absolute worse in terms of even attempting to give elderly people non digital access to their accounts and packages. I therefore need to resort to getting his LPA registered with BT. Could somebody help me in starting this process which I am sure will be protracted and difficult.
He does not use his Broadband ( £69.05) and has a 700 minutes call plan (but still manages to rack up £50 per month in call charges). BT cannot identify what these calls are ?????? But can bill for them.
I am fairly sure he was miss sold Full Fibre 900 with Halo 3 but until I can access his account I cannot pursue my complaint with BT. Ironically he used to be an ex BT employee.
