Having trouble checking if virtual rewards card has been requested

[pjmeehan]

Hi.  I recenty took out a new install of BT Fibre.  I think I have requested to obtain my £100 Virtual rewards card but cannot see any reference to it when I login to MyBT.  I emailed the company purecard.com but they dont appear to have receive the request from BT for this. Can you help ?

I think part of the issue is that I have two separate account Id's with BT on the same BT id.

Regards Paul

[RobbieMac]

Hi @pjmeehan

Welcome to the BT Community and thank you for posting.

I am sorry for the problems claiming for your reward card.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[StuartH · Accepted solution]

Hi @pjmeehan 

Thanks for sending us your details.

Glad I could get this resolved for you.

Cheers

Stuart