Good afternoon @pharmer100
Welcome and thanks for your post! I have moved your post to start your own thread discussion.
I understand you'd like to change the Netflix account associated with your BT package. Have you had a word with our guides in the helpdesk? You can reach them on 0330 1234 150.
The reason I am suggesting this is you may be able to get this resolved sooner than having to wait for us. As we are a small team and are very busy at present, it'd be after the Christmas period before we get round to picking your case up.
Post back and let me know how you get on chatting with my colleagues in the helpdesk 🙂
Thanks,
Robbie
