Home Essentials and Universal Credit. Why so coy?

[DoctorDunc]

Hi,

Only by a chance conversation have I just discovered there's a special tariff for UC claimants, which I have now set up.  But why have I only just heard about it?  I would have thought that, in this era of corporate responsibility and social awareness, BT would have jumped at the chance to publicise the availability of something that is by no means universal. 

A missed opportunity, Marketing?

I am a bit miffed that it's taken I don't know how many renewals for anybody to even mention it, because it's cost me a considerable amount of money, not knowing about it.  But, in the end, I'm happy this tariff exists and thank BT for creating it. 

But why so coy about it?  

Regards,
Duncan Clee

[imjolly]

There is no secret about home essential package andis offered by another ISP not just BT  There are numerous posts about home essential package found using search. https://community.bt.com/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&q=H...

It is also easily found by simple Google Search

[DoctorDunc]

That's how I found it but my point is that I didn't find out about it from BT, such as something on the home account page for instance, or being told about them when renewing contracts.

[garybs29]

It's not up to BT, the DWP should be mentioning things like these

[DoctorDunc]

But why have a progressive tariff if you don't make more of a song and dance about it? It's an opportunity to lead the way in corporate responsibility.

Anyway, we could bat this about all night. In the end I'm just hoping someone with some influence in the matter might pick up on it.

Cheers for chiming in!
Duncan