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Message 11 of 13

Re: Home Essentials

It would make more sense to just change existing phone only package to the home essentials phone only package and make the move to digital voice and VOIP at a later date when necessary



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Message 12 of 13

Re: Home Essentials

It would make more sense to just change existing phone only package to the home essentials phone only package and make the move to digital voice and VOIP at a later date when necessary

Yes! That is what I would ideally want. 100%.

 

Unfortunately, either customer services don't know about the package or it's no longer available. 

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Message 13 of 13

Re: Home Essentials

I would try the consumer resolutions  us in the email address in this link and hopefully they will be able to sort this out for you

https://www.bt.com/bt-plc/assets/documents/about-bt/policy-and-regulation/our-governance-and-strateg...



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